01 / BUSINESS REALITY
Understand the work before choosing the model.
FDE Delta begins with the business outcome and the work as it actually happens. We examine not only how the process is supposed to run, but how tasks are completed, where exceptions occur, who holds decision authority, and how evidence, systems, and incentives shape the result.
Explore the five diagnostic maps ↓FIVE LENSES ON ONE BUSINESS REALITY
One business problem. Five maps that make it inspectable.
The maps are not five sequential stages and do not form a maturity score. They are connected views of the same business reality. Together they reveal what is known, what conflicts, what remains unknown, and what must be verified before choosing an AI response.
Data Map
Which inputs and sources exist, what is their quality and availability, and where are the gaps?
Five-Map Diagnostic Set
Business problem & outcome
01Data Map
Inputs, sources, quality, availability, and gaps.
- QUESTION
- Which inputs and sources exist, what is their quality and availability, and where are the gaps?
- REPRESENTATIVE OUTPUT
- Five-Map Diagnostic Set
02Actual Workflow Map
Tasks, handoffs, waiting, rework, and exceptions.
- QUESTION
- Where do tasks, handoffs, waiting, rework, and exceptions occur?
- REPRESENTATIVE OUTPUT
- Workflow & Decision Map
03Organization & Authority Map
Owners, approvals, overrides, vetoes, and human takeover.
- QUESTION
- Who owns, approves, overrides, vetoes, and takes over the work?
- REPRESENTATIVE OUTPUT
- Organization & Authority Map
04Systems & Tools Map
Existing software, AI tools, files, interfaces, and constraints.
- QUESTION
- Which existing software, AI tools, files, interfaces, and constraints shape the work?
- REPRESENTATIVE OUTPUT
- Current Tool Utilization Map
05Impact & Incentives Map
Business impact, user burden, objectives, and behavioral incentives.
- QUESTION
- What business impact, user burden, objectives, and behavioral incentives shape the result?
- REPRESENTATIVE OUTPUT
- Baseline & Measurement Readiness Assessment
VISIBLE TEXT EQUIVALENT
- Data MapInputs, sources, quality, availability, and gaps.
- Actual Workflow MapTasks, handoffs, waiting, rework, and exceptions.
- Organization & Authority MapOwners, approvals, overrides, vetoes, and human takeover.
- Systems & Tools MapExisting software, AI tools, files, interfaces, and constraints.
- Impact & Incentives MapBusiness impact, user burden, objectives, and behavioral incentives.
SHOW · OBSERVE · CRITIQUE
Interviews provide the narrative. Real work reveals the boundary.
Management descriptions, SOPs, and system diagrams usually explain how work is supposed to happen. FDE Delta uses Show–Observe–Critique: real users demonstrate representative tasks, we observe handoffs, judgment, exceptions, and workarounds, and then identify together what actually needs to change.
- 01
SHOW
A user demonstrates a real task and representative cases.
- 02
OBSERVE
Examine inputs, actions, waiting, judgment, handoffs, exceptions, and results.
- 03
CRITIQUE
Identify friction, evidence gaps, and constraints with business owners and users.
AI-ASSISTED · HUMAN-CONFIRMED
AI assists the diagnosis. It does not replace business facts.
- 01Organize authorized interview notes and business materials.
- 02Extract tasks, roles, rules, exceptions, and dependencies.
- 03Compare the documented process with the observed process.
- 04Identify conflicts, unknowns, and inconsistent terminology.
- 05Assist with workflow, decision, and data maps.
- 06Generate verification questions for human correction and confirmation.
DIAGNOSTIC OUTPUTS · DECISION GATE
By the end of diagnosis, the problem should be ready for a decision.
- 01
Business Reality Diagnostic
- 02
Workflow & Decision Map
- 03
Five-Map Diagnostic Set
- 04
Pain Point & Evidence Register
- 05
Current Tool Utilization Map
- 06
Baseline & Measurement Readiness Assessment
- 07
Constraint & Unknown Register
- 08
No-AI / Not-Yet-AI List
ELIGIBILITY GATE
- Named business owner
- observable workflow
- explicit business impact
- traceable evidence path
- feasible measurement approach
If the problem lacks a real owner, representative work, an evidence path, or measurable impact, the engagement should not move directly into AI solution design.
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